Renting with us
What to expect, what you're entitled to, and simple tips for your home.
Reporting a repair
Tell us early, with a photo if you can. Small problems are quicker and easier to fix.
Safety checks and alarms
Gas is checked every year and electrics every five years. Test your alarms once a month and tell us if one beeps.
Damp and mould
Open a window or use the extractor when cooking, showering or drying clothes. If you see damp or mould, tell us early.
Your deposit
It's held by the Deposit Protection Service, a government-approved scheme, and comes back to you when you move out, less any agreed deductions.
Moving out
Give us your notice in writing, and we'll confirm the dates and help you get your full deposit back.
Your rights since May 2026
Tenancies now roll on with no end date, and the rules on ending them have changed.
More guides
Your rights
What a good landlord does, and what the law gives you.
Browse your rightsHome tipsHome tips
Simple ways to make your home work well for you.
Browse home tipsLocal lifeLocal life
What it's like to live where our homes are.
Browse local lifeOur standards
We're proud to be members of the National Residential Landlords Association, and bound by its Code of Practice. That means following the law, dealing honestly, treating everyone fairly and respecting your privacy.
Member no. 2196567